3D Secure is a security system used to protect online payments made with debit or credit cards on Etaira. Its purpose is to verify that the person making the purchase is actually the cardholder, reducing the risk of unauthorized use.
How verification works
During an online payment, after entering the card details, the bank may require an additional confirmation step. This check is used to validate the user’s identity before authorizing the transaction.
Verification may take place in different ways depending on the bank, for example:
- temporary code received via SMS
- confirmation through the banking app
- biometric authorization (fingerprint or facial recognition)
Once the verification is completed successfully, the payment is approved.
System activation
In many cases, 3D Secure is already activated automatically when the bank issues the card. If not, it can usually be activated directly through the banking app or online banking service.
Alternatively, activation can be requested by contacting the bank’s customer service.
Is it required on Etaira?
Yes, to complete payments on Etaira, 3D Secure must be active and functioning correctly. Without this system, the transaction cannot be authorized.
If an error related to verification appears during payment, it means that the authentication process was not completed correctly or did not finish successfully.
Common problems and solutions
The most common errors may occur when:
- the verification is not approved
- the card is not enabled for online or international payments
- the bank authentication system is not functioning properly
- the confirmation request is ignored or expires
In these cases, it is recommended to:
- check that the card is enabled for online purchases
- verify that 3D Secure is active in your banking settings
- retry the payment while making sure to complete the verification
- contact the bank to check for possible restrictions or blocks
If the problem continues, Etaira support is available to help you complete the payment and correctly activate services such as Plus and Ultra promotions or ETA purchases.