If you notice that some photos uploaded to your ad on Etaira are not visible or have been removed, in most cases this is due to the checks carried out during the verification process. Images may be automatically excluded by the system or manually removed by the moderation team when they do not comply with the required criteria.
These checks are intended to maintain a quality standard and ensure a safe environment consistent with the platform’s rules. When a photo is removed, it means that it was found not to comply with the established guidelines.
Among the most common reasons are the presence of overly explicit or offensive content, images containing prohibited elements such as minors, substances, weapons, or violent scenes, or photographs that do not belong to the advertiser. Images showing multiple people, not relevant to the listing, or containing references to external websites may also be removed.
To avoid problems, it is important to upload only original, clear, and relevant photos that exclusively represent the person publishing the listing. Images must be appropriate and must not contain prohibited or irrelevant elements.
It is also essential that photos do not include contact information such as phone numbers, links, social media usernames, or any type of overlaid text, logo, or branding.
Please note that failure to comply with these rules, especially if repeated, may result not only in the removal of the images but also in the deletion of the ad or possible account restrictions.
If you believe that a photo was removed by mistake, you can contact the support service through the Contacts section to request a review.